How Does Postmates Rating System Work?
There is a big good news. Postmates just announced a new rating system. Postmates officially ditched its classic 1-to-5-star rating system for a binary thumbs-up, thumbs-down rating system. In the Postmates Fleet website they say:
We believe that this helps you avoid being held responsible for circumstances outside of your control (for instance, if an item was prepared incorrectly). Instead, customers rate their delivery as a whole with a “thumbs up” or “thumbs down.” The customer’s choice will never affect you, your standing, or your ability to stay on the platform.
While star ratings can push the user to make deeper considerations, from a driver’s viewpoint the biggest issue is the job insecurity. A star rating customer review can be unfair and difficult to interpret. As Postmates drivers, we really appreciate the change. What Postmates has done is replaced one flawed system with another. The new rating system is much easier than the previous one. For the customers, thumbs up means it was a positive experience, and if I could have a do-over, I would likely do it again. Thumbs down means it was a negative experience, and I wouldn’t do it again. For drivers, the new rating algorithm is an opportunity to continue to offer an excellent service without the fear of being deactivated, sometimes caused by an unfair review.
Growing businesses, improve offerings over time and prioritize customer success are the priority for all rideshare and delivery companies. Uber, Lyft, Doordash and Instacart drivers have a consistent pressure to improve performance, be nice to customers, and abide by the rules so that they receive a high rating.
The new Postmates rating system is really welcomed by all Postmates drivers. To really understand how Postmates is a 'driver friendly company', we want to take a few minute to explain how rating system works for another delivery company. Doordash calculates your driver rating as the average of the ratings you’ve received for your last 100 rides. The algorithm of the Doordash rating system is a combination of the following elements:
Doordash customers are able to rate their delivery person and the restaurant. The Doorsah Customer Rating is measured on a five-point scale (with 1 being “very dissatisfied” and 5 representing “very satisfied).
If you read our Postmates Fleet App Guide , you already know that in order to optimize your earnings when you are online and working for Postmates, you can set up Postmates Fleet App and auto-accept orders. Doordash keeps statistics on your acceptance. DoorDash notes that an extremely low Acceptance Rate may be an indicator of fraud. It's written in the terms/contract you sign when you become a Dasher. You can be deactivated for lack of acceptance.
When it comes to deliveries a completion rate refers to the number of completed deliveries divided by the number of deliveries accepted. Both the Postmates Fleet App and the Dasher App give drivers the option to cancel an accepted order. This practice is not much appreciated neither by Postmates nor by Doordash because it causes poor experience for both customers and the company. Remember that to avoid a bad experience or a bad rate in the case of Doordash, you have to use this feature only if you absolutely need to. Postmates and Doordash drivers are contractors. You can go offline whenever you want.
Doordash has a 'on time requirements' based on Google Maps' estimate. A lot of drivers stress about this for justified reasons:
Working for Doordash and having a rating below 4.7 it is a problem. You’re at serious risk of deactivation. The good news is it’s not hard to improve a rating if you’re doing everything right. Your rating is based off your last 100 rated deliveries. If you give good service and make a lot of deliveries, you can ignore the occasional bad rating in 1-2 weeks because it will cycle out.
Doordash drivers: do not stress, do your best, safety comes first! and sign up for Postmates.
Keeping your current customer happy is good for the driver too. Postmates has an in App tipping system, the customer can give you tips at the end of the delivery. We remind you that POSTMATES is a platform, and both drivers and riders are users. It is our interest and duty as a Postmates driver to offer an excellent service to Postmates customers. That includes:
Here are answers to some common questions about the Postmates Ratings.
Every Postmates customer can give a feedback and rate the delivery. Postmates customer have two choices:
Feedback helps Postmates understand their clients' degree of delight or frustration, it will not affect in any case the Postmate driver or the driver pay.
If one of the major concerns of rideshare drivers, like Lyft and Uber, and Doordash drivers is on how to get and maintain high ratings, it is not for Postmates drivers. Postmates has replaced the 5-star rating system with something better: 'thumbs up, thumbs down'. Postmates drivers no longer live in fear of low ratings.
Unlike Doordash drivers, for which deleted deliveries directly affect the ratings, for Postmates drivers this does not happen. Obviously, it is better to avoid accepting a delivery and then cancel it using the skip button or even better by going offline
Since Postmates does not use a ratings system, Postmates Fleet App does not provide a 'Ratings' menu.
It is one of the great benefits of becoming a Postmates driver. Unlike Doordash, Uber or Lyft drivers, Postmates Fleet drivers do not live in fear of low ratings from riders/customers. Postmates is a driver friendly company. With the new thumbs-up, thumbs-down rating system, they ensure their driver’s fair treatment and secure their basic rights.