The Ultimate Postmates Vs. Uber Eats Comparison (for Drivers/Users)

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This guide is everything you ever wanted to know about Postmates and Uber Eats. (and how to choose!)

postmates vs uber eats

Until a few years ago we could not imagine where digital development would bring our greedy taste. Eating well is one of the fundamental aspects of life. The Online food delivery market expands. The increased popularity of food delivery apps, notably Postmates and Uber Eats allows us to order any kind of food via direct delivery. I really appreciate the convenience of the food delivery, because it allows me not to waste time cooking and instead taking care of other things I consider more important. For users, getting the food delivered is the perfect solution whether you’re too tired to cook or you want to try new food. For drivers, they are an opportunity to make money working as an independent contractor. Freedom and flexibility are the advantages of the two delivery apps. We have done this comprehensive comparison guide for Postmates and Uber Eats for drivers and users. These two services both compete for delivering our food. So, if forced to choose just one, which one would you choose? It’s not necessarily an easy decision. Whether you’re a user looking for a food delivery service, or a gigworker looking for a way to boost your income, we have all the information you need to help you find the best food delivery App and make the right choice.

What are Postmates and Uber Eats?

If you know the etymology of the Gig Enomomy, this is a fairly recent term. It is born thanks to the creation of applications and websites that offer services 'on demand'. In addition to being appreciated for their services as a user, Postmates and Uber Eats present themself as the right solution for those who want to work as delivery driver. Postmates and Uber Eats are two platforms and work respectively through Postmates App and Uber Eats App. But what are the differences?

What is Postmates?

Postmates is an easy and reliable way to get the food and merchandise you love delivered. You can order just about anything with the Postmates App. In fact, the main purpose of Postmates is to help people unlock the best of their cities – and their lives, with an insanely reliable on-demand “anything” network.

Related Article: What is Postmates Really?

What is Uber Eats?

One of the most compelling food delivery app for a lot of people is Uber Eats, simply because so many people already use Uber for ride-sharing. Launched in 2014, Uber Eats is a powerhouse business for Uber. Customers select food through the Uber Eats App or Uber Eats website from various retailers. As an Uber Eats delivery driver, you have to pick up the food from the restaurant and deliver it to the customer. Like for Caviar, with Uber Eats, all the orders are placed and paid directly from the App.

Interpretation: This is the first big difference between Postmates and Uber Eats. While Uber Eats is only a food delivery App, with Postmates you can get anything you want wherever you are.

QUICK NAVIGATION

Users

Postmates vs Uber Eats: Price/Other Fees

postmates vs uber eats price and fees comparison table

Let's start with Uber Eats. In March 2018 Uber Eats changed the way they calculate fees in every Uber Eats Order. Uber Eats issues two fees on a user's payment:

  1. Delivery Fee: They vary for each restaurant based on things like your location and availability of nearby couriers.
  2. Service Fee: equal 15% of an orders subtotal.

If your order total is less than $10, small order fees of $2 will apply to your cart.

Postmates fees include:

  1. Delivery Fees:
    • $0.99–$3.99 for Partner Merchants
    • $5.99–$9.99 for all other merchants
  2. Service Fee: It is a variable percentage-based fee applied to the purchase price of your items. The amount of Postmates service fees is around 12%

Very similar to Uber Eats small fees, Postmates apply a small cart fee of  $1.99. The minimum is $12. An exception is the city of Los Angeles where the minimum is $10. In LA the small fee will apply to your cart if your order is under $10.

There are some good news that every Postmates and Uber Eats users should know. First of all you’ll always be able to verify and review your order on the checkout screen before requesting the delivery. Second, Postmates and Uber Eats have developed a system that will help you save money. Have you already taken a Uber Pool for example? You saw how convenient it is! With the two apps, you can share a courier with a nearby order from popular restaurants and get free delivery. If you want to read more, you can take a look at our complete guide to Postmates Party . Finally, are you a regular Postmates or Uber Eats user? You can sign up for a subscription plan that will allow you to save money.

Uber Pass Subsription

Uber Pass is not available in all the cites where Uber Eats operates. It will give you $0 fee on order over $15. The amount of an Uber Pass in Washington Dc is for example $14.99 per month.

Postmates Unlimited

Postmates Unlimited will grive you $0 delivery fee on your order over $15. A monthly subscription will cost $9.99 per month and a yearly subscription costs $95.88 per year. You can learn more in our guide to Postmates unlimited .

Uber Rewards Program

Uber rewards program is FREE. It is a loyalty program that will allow you to earn a point for every eligible dollar you spend on Uber rides and Uber Eats delivery.

Winner: Tie

Postmates vs. Uber Eats: App/Intuitiveness and Ease of Use to Make an Order

Postmates and Uber Eats are two delivery services apps. They are both free and available on IOS and Android. You’ll need to download the app from the appropriate app store depending on the type of smartphone you own. To make it simple you can find below the links for all the apps:

The good news is that the two Apps offer a discount for new users. For exemple, current Postmates new customer promotion offers $100 free delivery credit. Current Uber Eats new customer promotion offers $7 off the first order. If you have never downloaded Uber Eats App before, this is the time to start. You just have to use this Uber Eats promo code to save money.

From the end-user perspective: Uber Eats app and Postmates app are intuitive and easy to understand. You will not get lost ordering your food from your favorite restaurant. They both provide additional features including the choice between

  • pick up
  • delivery

Winner: Tie

Postmates vs. Uber Eats: Availability in Markets

Both delivery options are popular in metropolitan areas and smaller towns. They are continously expanding to new cities and already cover 70% of the U.S Population. You can take a look at this complete list of all the cities where Uber Eats is available. Postmates now operates in +3,400 US cities , as well as Mexico, and provides access to over 250,000 merchants.

Winner: Tie

Postmates vs Uber Eats: Customer Support for Users

postmates vs ube eats which is the best for customer support

Quality customer service is key for every business. Both platforms generally work pretty well. Positive customer experiences matters for Postmates and Uber Eats. They are both committed to offer great customer support. For day-to-day use, Uber Eats and Postmates work well. However, you may have a question about your order, or everything breaks down once in awhile... When that happens, how you get support matters. There are a lot of ways you can reach customer service:

  • via email
  • in-app support
  • website help portal
  • social media support

In addition Uber has a critical response line for Uber customers. Finally, whatever the reason is, it will not be difficult for you to get help and find answers.

You just have to choose which is the best way for you to get help. Personally, I prefer to look for answers in the Help Portal. Here are the links you may need:

Most of the times I find everything I need already there. In other cases, the best way to communicate with a brand is through social media. I find that social media support is very fast and effective. If you are a Twitter user, you can find the link below for Uber and Postmates accounts. Don't forget to take a look at our complete guide on how to contact Postmates customer service.

Winner: Tie

Postmates vs Uber Eats: Rating

Having a system of ratings and reviews definitively helps to build trust among users. So, do you really know how ratings work for Postmates and Uber Eats? Following the footprints of Youtube that in 2009 changed the five star rating system for a binary thumbs-up, thumbs-down, Postmates recently announced a new rating system . At the end of every delivery Postmates users are able to leave feedback on the order. They can choose between a thumbs up for a positive experience or a thumbs down for a negative experience. Uber Eats ratings are much more complex. To avoid bad and unfair review for the drivers, Uber Eats splitted the rating system in two parts. Uber Eats customers can rate their experience with the delivery driver with a thumbs up or a thumbs down and they have the option to rate the restaurant they ordered food from, with a 5 star ratings. They can also leave detailed comments about the specific dishes they ordered.

Winner: Postmates

Drivers

postmates vs Uber Eats which is better to drive for

More and more employees are looking for a gig work, either in addition to a full-time job or as a primary career. Driving for Postmates or Uber Eats is a great opportunity to make extra money. You can choose to drive part-time, full-time whenever is more convenient for you. Unlike Doordash, you are not required to schedule yourself in work shifts. So, Which one is better? Which company offers better pay to the drivers? Which company offers better benefits and incentives? Here is a list of everything you should take into consideration before to sign up for your next gig job.

Income and Driver Pay

How Much Do Uber Eats Drivers Make?

Let's make a start with Uber Eats. Uber Eats offers promotions to drivers and new drivers. Currently Uber Eats new driver sign up bonus offers guaranteed earnings if you sign up to become a Uber delivery partner with an Uber Eats driver referral code . With Uber Eats sign up bonus, you are guaranteed to be paid for a minimum amount if you complete a required number of deliveries. The amount of the Uber Eats sign up bonus is time and location dependent. Uber, doesn’t actually list bonus amounts anymore. Uber Eats sign up bonus can range from $50 to $1,000.

So, how much do Uber Eats drivers make after the sign up bonus? Even for the best data analyst consultants, this is a difficult question to answer. Actually, Uber Eats pay the drivers per delivery. The rate for every delivery vary so much depending on the time, the distance and even the location. An Uber Eats driver in San Francisco does not earn the same as an Uber Eats driver in Dallas. According to Indeed the average hourly pay for an Uber Eats driver is $14.15.

Recently to incentivize the drivers, Uber created a program of driver rewards based on the number of lifetime trips/delivery drivers make. Unfortunately if you are only a Uber delivery partner, you cannot participate to this program. We suggest you to take advantage of the market conditions and all the Uber Eats driver promotions. You can make decent money on the side, just follow our tips to earn more driving for Uber Eats.

If You are interested in becoming an Uber delivery partner, you can sign up here.

How Much Do Postmates Drivers Make?

According to Indeed.com the average hourly pay for a Postmates delivery driver is $24.97 per hour. That is an impressive 58% above national average.

Postmates is focused on growth and offers huge sign up bonuses to new drivers.

Postmates offers bonus and incentives to drivers to help them make more money. Take a look at our guide to Postmates incentives. You will learn how to get all Postmates bonuses and incentives.

Normally, tips and earnings per delivery are higher if you drive for Postmates. Check out our complete guide to Postmates driver pay.

Want to sign up for Postmates? Sign up and get started here .

Winner: Postmates

Postmates vs. Uber Eats Vehicle Requirements

While you drive for Postmates or Uber Eats your pay does not include vehicle expenses. Postmates and Uber do not pay for gas. These are factors you need to keep in mind when you want to know how much do drivers really make.

Postmates and Uber Eats are the most driver friendly delivery company. They allow bike delivery in a lot of markets. With Postmates you can also switch from a delivery method to another whenever you want. In addition with Postmates you can also walk. Do you like the idea to walk? Yes I do. I love to switch and make walking deliveries. It is much easier when I'm in San Franciso and it allows me to save money by not having to pay for gas. Furthermore, this is one of the big differences between Postmates and DoorDash and Uber Eats and Doordash. You need a car to become a Dasher. You can find a detailed list of all the vehicle requirements in our complete guide to Postmates vehicle requirements and Uber Eats Car/Vehicle Requirements

Winner: Tie

Postmates vs. Uber Eats: Job Review

So, you do not like strangers in your car but you are looking for a way to make some extra money during your spare time. Driving for Postmates and Uber Eats is an opportunity to make cash. Unlike Uber and Lyft drivers you do not have to deal with passengers. If you want to learn more about the difference between becoming ride-sharing driver or delivery driver, you can read our complete comparison Postmates vs. Lyft and Uber.

How Do Uber Eats and Postmates Work?

The two delivery services may seem interchangeable, but there are differences in the way they work. The first important difference is driver requirements. You need to be 19 years old to become an Uber Eats driver (18 years if you sign up for bike delivery). Check out our ultimate guide to Postmates driver requirements. Very similar to Postmates, Uber Eats is a cashless app. The main difference between the two delivery apps is that with Uber Eats all the transactions are handled within the app. Postmates couriers pay the orders with a prepaid card they receive from Postmates. Uber Eats driver do not need to pay the restaurants. With Postmates and Uber eats you do not need to schedule yourself for deliveries. We suggest you consult our Postmates driver beginners guide . Here are the basics of making deliveries with Postmates and Uber Eats

  • Open the driver App
  • "Go On Line"
  • You will get pinged for delivery requests from the closest restaurants
  • Accept the delivery request (normally you’ll have up to 30 seconds to decide if you want to accept or decline a delivery)
  • Follow the delivery information on the App and go to the restaurant/merchant
  • Pick-up the food
  • Follow the information on the App and go to the drop-off location
  • You can contact the customer through the app if needed
  • You will keep 100% of the tips

Winner: Tie

Postmates vs Uber Eats: Driver Support

Postmates and Uber Eats drivers can get help through:

  • Help portal
  • Email/form
  • in-person support
  • in-app support
  • Phone support

We made a research and used our experience and the feedback from other Postmates and Uber Eats drivers to define and identify how couriers use the drivers support. You can find below a comprehensive assessment that will help you understand the result. Basically while Uber Eats drivers prefer to use the phone support to contact Uber, the favorite way to contact Postmates and get help for Postmates drivers is the email/form support. In fact, Postmates offers to their drivers phone support only during an active delivery. Postmates does not offer in-person support. Check out our complete guides to Postmates Fleet support and Uber driver support

postmates vs uber eats driver support assessment

Winner: Uber Eats

Last Words

If you are a user the decision of whether to use Postmates or Uber Eats App isn’t simple. Both platforms are good choices. You will probably switch between Uber Eats and Postmates depending on factors such as availability, convenience, and cost...

If you are looking for a job, one of the main benefits of the gig economy is that it allows you to work for multiple companies at once (generally). In our personal experience, Postmates offers a higher sign up bonus than Uber Eats, but a lot of Postmates drivers also drive for Uber Eats and vice versa.

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