Postmates Fleet Deactivation: 5 Reasons Drivers Get Deactivated (and How to Easily Avoid Them)

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Everything you need to about the Postmates Fleet deactivation

postmates fleet deactivation

With that out of the way, let’s talk about some common reasons people are deactivated by Postmates.

Take a look at some of the most common reasons that Postmates drivers can get deactivated from their jobs. Consider this a list of "what not to do" and avoid making these mistakes at all costs.

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1. Not Respect The Fleet Agreement

You signed up for Postmates and downloaded the Fleet app. The next step before starting to make money is to agree to the Fleet agreement. The Fleet agreement governs the relationship between delivery drivers and Postmates. As an independent contractor you should always respect to provide the performance of Services under this Agreement.

It's a good idea to review the company's policies when you start a new job carefully.

2. Not Doing Your Work

Postmates is an on-demand delivery everything service. The job of Postmates drivers is to pick up the order (food or goods) from local restaurants or retailers and deliver the orders to customers.

Drivers simply go into the restaurant, sometimes have to pay with the prepaid card, pick up the order, and then drive to the customer's location.

With the new rules dictated by the COVID-19 pandemic, the driver may deliver the order to a curbside or to the door if the customer chooses the no contact delivery.

We suggest you take a look at our guide to Postmates drivers .

Being a Postmates driver is not that complicated. However you should always remember that both drivers and customers are users on the delivery platform.

Your effort should be on providing excellent customer service to create loyal customers for life.

The surest way to avoid being deactivated from Postmates is to keep your customer happy. Know what your customer expects from you up front by asking on a regular basis, and then do more than expected when you can.

Just being on time every delivery this will help you make an impression and get tips.

Excellent customer service makes customers happy and can help you earn more.

3. Do Not Respect The Community Guidelines

postmates guidelines

To safeguard the Postmates community and meet the expectations of the merchants and customers Postmates built community guidelines.

Before you can begin earning income as a delivery driver, you must go through a background process.

In addition, Postmates prohibit the following:

  • Harassment and causing harm to others
  • Discrimination
  • Extortion or fraud
  • Theft and destructive acts
  • Misrepresentation

Failure to abide by Postmates standards of service or other policies can result in temporary or permanent deactivation from the Postmates platform.

4. Postmates User Complaints

While there is no a ratings system for Postmates drivers, angry customers can always share their feedback with Postmates directly through the Postmates app . In today’s Internet-driven world, customers have more power than ever.

The on-demand delivery app can respond to a complaint that they have received deactivating your driver account.

5. Stealing Customer Food

The gig economy provides flexible delivery jobs opportunities for gig workers and makes the life of customers easier. The food order smells good in your car and you can be tempted to take a bite. However, you should never open food containers or tamper with the customer’s order. The Fleet agreement that you signed up says:

You agree to complete the delivery of the good(s) purchased by a Customer in a form free from tampering, in the condition intended by the Customer and/or Merchant, according to the terms of this Agreement and/or as otherwise set forth in the Fleet Help Center, and in compliance with any and all applicable federal, state, and local laws, rules and regulations, including but not limited to applicable food and health safety laws, rules, and/or regulations.

How to Get Your Postmates Driver Account Reactivated

reactivate postmates account

If your Postmates Fleet account was deactivated and you think that it was a mistake, to reactivate your Postmates account you can always try to contact the driver support.

In some situations, they can reactivate your driver account. Postmates needs to be assured that whatever offense you were deactivated for doesn't repeat itself or become another new problem in the platform.

However, remember that the last decision is in the hands of Postmates.

Postmates Fleet Deactivation FAQ

Can You Have a Passenger While Driving For Postmates

Ridesharing companies like Uber and Lyft are strict about having someone else in your car while driving.

You will be immediately deactivated if you drive for a ridesharing company with a friend or someone of your family in the car.

The same doesn’t happen with delivery companies. There is no current policy forbidding that you drive with a companion while you do Postmates.

How To Delete a Postmates Driver Account

If one day you realize that this is not the side hustle for you, deleting your Postmates account is easy. Follow our step by step guide:

  1. Contact the Fleet Support
  2. Fill out the information
  3. Postmates will send you an email to reconfirm
  4. Postmates will process your request to delete your Driver account. The deactivation process lasts between 4 and 14 days.


A driver who breaks the Postmates code of conduct may be barred from using Postmates on a temporary or permanent basis. This decision is based in part on the severity of the breach. The best tip I can give you is to avoid your Postmates courier account being suspended. Your job—aside from doing your job!—is to refuse to give them a reason to show you the door. Policies and rules are in place for a reason, so do the right thing. logo

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